Roadside Assistance with COTA Comprehensive Car Insurance Image

Roadside Assistance with COTA Comprehensive Car Insurance


One of the key benefits of buying a COTA Comprehensive Car Insurance policy is the roadside assistance membership that is included for as long as you hold the policy7. Here we tell you more!


Roadside Assistance, Australia-wide*,

24/7 when you buy new COTA Comprehensive Car Insurance, 

for as long as you hold the policy7


Allianz Global Assistance Roadside Assistance offers roadside assistance if you hold a current COTA Comprehensive Car Insurance policy7. To access Allianz Global Assistance Roadside Assistance, simply call 1800 895 689 and have the following information ready:

  • Your name and telephone number
  • Your breakdown location (stating the nearest cross street where possible)
  • Your vehicle registration number
  • A description of the problem.

Once the customer service assistant receives your call, you will receive general advice about the operation of your vehicle. If your vehicle is immobilised, they will provide an over the phone diagnosis (where possible), to get your vehicle mobilised.

If the customer service assistant is unable to get your vehicle mobilised over the telephone, they will dispatch a service provider to assist in the following ways:

  • Flat or faulty batteries
  • Emergency fuel delivery
  • Flat tyres
  • Lost or locked keys
  • Towing/transportation
  • Accident co-ordination
  • Emergency message relay.

Please note: the above incidents all have different terms and conditions, criteria and limits in regards to the roadside assistance, all of which are outlined here. 


Once a roadside service provider has been called, it is important that you remain with your vehicle, if it is safe to do so. If unable to do so, please advise the customer service assistant at the time of the initial call.


In order to be eligible for a roadside assistance call-out, your vehicle must be a roadworthy, well-maintained vehicle.

If your vehicle is not a roadworthy, well-maintained vehicle, a call-out may still be arranged for you, but this may be subject to an additional cost that you will be informed of at or after the time of the call-out.




Insurance and Membership Services Limited, ABN 59 057 159 743 AR Number 246235 trading as COTA Insurance arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. Standard Roadside assistance services are provided by AWP Australia Pty Ltd ABN 52 097 227 177, trading as Allianz Global Assistance.  We do not provide any advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement . The relevant Target Market Determination is available by calling 1300 1300 50. If you purchase this insurance, we will receive a commission that is a percentage of the premium.  Ask us for more details before we provide you with services.  7Offer valid for new COTA Comprehensive Car insurance policies. *Service area limits apply, as well as exclusions, other limitations and terms and conditions. For details, see the roadside assistance terms and conditions at Allianz Global Assistance Roadside Assistance Plans.